Legal information
Privacy Policy
This policy explains how qelzovania.com collects, uses and protects personal data, and the rights you have under Ukrainian and European data protection law.
1. Data controller
qelzovania.com LLC, EDRPOU 27144143, Office 305, Business Center Horizon, 15 Velyka Vasylkivska Street, Kyiv 01004, Ukraine; contact@qelzovania.com; +380 985 066 7031.
2. Data we collect
Name, email, phone, address, order and payment details, messages you send us, IP address, device, browser and cookie identifiers.
3. Purposes and legal bases
We process data to conclude distance contracts (Zakon Ukrainy «Pro elektronnu komertsiiu» vid 03.09.2015 No. 675-VIII), to inform you of your consumer rights (Zakon Ukrainy «Pro zakhyst prav spozhyvachiv» vid 12.05.1991 No. 1023-XII), to answer enquiries and meet legal duties. Bases: prior consent under Zakon Ukrainy «Pro zakhyst personalnykh danykh» vid 13.12.2022 No. 2829-IX, performance of a contract, and legitimate interest.
4. Cookies and consent
Non-essential cookies are set only after your prior consent via our banner, as required by Zakon No. 2829-IX. You may withdraw consent at any time.
5. Sharing and transfers
Hosting, payment, delivery and analytics providers process data on our instructions with appropriate safeguards.
6. Retention and security
Data is kept only as long as needed or legally required, then deleted or anonymised; we apply encryption, access control and staff training.
7. Your rights
You may request access, rectification, erasure, restriction, portability, object to processing and withdraw consent at contact@qelzovania.com. Complaints: Commissioner for Human Rights of the Verkhovna Rada of Ukraine; State Service of Ukraine for Food Safety and Consumer Protection.
8. Children and changes
Our services are not directed to children under 16. We may update this policy; the current version is always published here.
9. Contact
qelzovania.com LLC, Managing Director Sara Meyer, contact@qelzovania.com, +380 985 066 7031.